Shipping policy

Shipping Policy
Last updated: November 14, 2026

This policy applies to all orders placed on www.taioval.com, wherever you are located, and does not limit any rights you have under the consumer protection laws of your country.

1. WHERE WE SHIP
We ship worldwide. If we cannot deliver to your country, you will see this at checkout before you pay.

2. PROCESSING TIME
Orders are prepared and processed within 2 to 4 business days (Monday to Friday, excluding public holidays) after your payment is confirmed.

3. DELIVERY TIME
Once dispatched, the estimated delivery time is 6 to 9 business days.
Total estimated time from order to delivery: 8 to 13 business days.
In any case, we will deliver your order no later than 30 days after you place it. If we cannot meet this deadline, we will let you know as soon as possible, and you may cancel your order and receive a full refund.

4. SHIPPING COSTS
Shipping costs, if any, are shown at checkout before you pay. You will never be charged any shipping cost that was not shown to you before purchase.

5. ORDER TRACKING
When your order is dispatched, we will send you a confirmation email with a tracking number so you can follow your package.

6. CUSTOMS DUTIES AND IMPORT TAXES
Orders shipped outside the European Union, or to territories outside the EU VAT area, may be subject to customs duties, import taxes or handling fees charged by your country's customs authority or the carrier. These charges are not included in the price or shipping cost, are not collected by us, and are paid by the recipient on delivery. We recommend checking with your local customs office before ordering.
If you refuse to pay these charges and the package is returned to us, we will refund the price of your order, minus any return shipping costs we incur, unless you have exercised your right to return under our Refund and Returns Policy.

7. SHIPPING ADDRESS
Please check that your shipping address is complete and correct before placing your order. If you need to change it, contact us as soon as possible at thetaioval@gmail.com. We can update it free of charge until the order is dispatched.
If a package cannot be delivered because the address provided was incorrect or incomplete, we will contact you to arrange re-delivery. Any additional shipping cost for re-delivery may be charged to you.

8. LOST, LATE OR DAMAGED PACKAGES
We are responsible for your order until it is delivered to you. If your package:
- has not arrived within the delivery time stated above,
- shows as delivered but you have not received it, or
- arrives damaged,
contact us at thetaioval@gmail.com with your order number and, if possible, photos. We will investigate with the carrier and, where the package is lost or damaged, send a replacement or give you a full refund.
Delays caused by customs, carriers or events beyond our control may occasionally occur. They do not affect your rights described in section 3.

9. CONTACT
For any question about shipping, email thetaioval@gmail.com. We aim to reply within 2 business days.